Get in Touch With Us
Have a question about how we compare sweepstakes casinos, or something you think we got wrong? This page explains how to reach us, what kinds of messages we handle, and what we can't help with directly.
How to Reach the Editorial Team
The best way to contact us is by email at [email protected]. We read every message and aim to respond within a couple of working days. If your enquiry is about a specific operator — say, a redemption question or a state-eligibility issue — naming the platform and describing the situation helps us route it properly.
We are a research and comparison site, not a sweepstakes casino operator. If your question is about your own account, a pending redemption, identity verification, or a payment that hasn't arrived, that has to go to the platform's own support team rather than to us. We simply don't have access to individual player accounts.
What We Can Help With
- Questions about our rankings — Our reviews of sites such as Crown Coins, SplashCoins, or McLuck are based on publicly available information about welcome offers, redemption processes, and stated payout timelines. If something in our writeups seems unclear, ask and we'll clarify.
- Corrections and updates — Welcome bonuses, eligible states, and redemption terms change often at sweepstakes casinos. If you've noticed an offer or a state restriction that no longer matches what's live on an operator's site, tell us and we'll look into it.
- Suggestions for coverage — If there's a payout method, a state-specific issue, or a new sweepstakes casino you'd like to see covered, let us know what you have in mind.
- Feedback on the site — Broken links, confusing pages, or anything that made the comparison harder to use than it should be.
What We Can't Do
We're not able to process redemptions, verify your identity on a third-party platform, resolve a delayed payout, or give legal advice about whether a particular sweepstakes casino is permitted in your state. For those, contact the operator's own support channel directly, and check their published terms and conditions. Laws around sweepstakes casinos vary by state and change fairly often, so when in doubt, the operator's terms page and your state's current guidance are the sources that matter — not this page.
If you're weighing up which sweepstakes casino to try based on how quickly Sweeps Coins prizes get processed, our Best Non GamStop Casinos 2026 page covers a related angle on alternative platforms and may be a useful starting point alongside the operator comparisons on this site.
A Note on Responsible Play
If you or someone you know is struggling with how much time or money is going into gaming — social casino or otherwise — mention that in your message and we'll point you toward appropriate support resources. We take that seriously and would rather help than ignore it.
Before You Write In
A few things that speed up a response:
- Name the specific platform if your question relates to one of the sweepstakes casinos we cover.
- Include your state if the question involves eligibility, since availability differs across the country.
- Be specific about what you're trying to find out — a welcome offer detail, a redemption threshold, a game category — rather than a general "tell me more."
We read messages in the order they arrive and reply personally. There's no automated ticketing system standing between you and an actual answer, though during busier stretches it may take slightly longer than usual.
Thanks for taking the time to reach out. Whether it's a correction, a question, or just feedback on how we cover this space, we're glad to hear it.